ContrALL: Ticketing AI & IoT
In terms of ticketing the opportunities for AI are enormous.
ContrALL represents an incident management solution. Over the last years there has been fundamental changes worldwide to the customer services sector brought about by the way we use technology to interact with businesses.
AI and IoT have a number of benefits in ticketing such as: cost optimization, profitability, fast time response, multi-tasking, scalability and automation. AI lets you pull insights from your tickets through analytics and IoT connects devices as never before. Due to this integrated solution a single device becomes a central control system and more. ContrALL is a highly scalable solution, with quick configuration, easy to customize that enables incident and ticket management.
The concept of an IT ticketing system did not begin with a piece of software, but rather processes utilizing paper forms to track work requests. These processes date back to the 20th century when face-to-face interaction was required to resolve user and customer issues. The help desk was a physical location that people would go to for support and the ticketing system was an internal process for managing requests.
MULTI CHANNEL INPUT
Data can be received from multiple channels: app, email, web form, phone (ChatBot), Facebook, API, IoT, DLL
TICKET CONFIGURATION
You can create a workflow for the tickets according to importance, the department concerned , route them to other teams
SERVICE LEVEL AGREEMENT
You can set SLA depending on client or product and create ALERTS on importance, priority, due date
ON CLOCK
Tailored to register time spent on different tickets/incidents and invoice the service based on it. A plus for transparency and accuracy
CONTRACTS
Tailored to keep and manage all services provided, contracts and clients status
CALENDAR
The App is integrated with Office365 (Calendar and Email), having real time overview of new/ongoing/solved/ tickets and workload of employees
INVOICING
The App can generate INVOICES per client based on time spent resolving tickets and incidents
KNOWLEDGE BASE
The App allows setting automated answers for different cases and provides custom solutions using Artificial intelligence
TICKET TAGS
The App allows an easy organization of tickets giving you an overview of common issues
Manage your tickets and incidents effectively with ContrALL.
” At its core, ContrALL converts all incoming incident requests from multiple channels into tickets and acts as a single point of contact between the service provider and the consumer, from input to management and billing of services. „
Who can take advantage of such a solution?
- IT TEAMS
- HR TEAMS
- RETAIL
- SMB
- ENTERPRISE
Types of tickets: software problems, errors, bugs, service, hardware problems, updates, job applications, interviews, HR forms, contracts termination, payroll issues, tax papers, referrals, staff training, tracking orders, barcodes issues, helpdesk, delivery services, licensing, subscriptions and much more.
Benefit from:
- flexibility in managing incidents
- a centralized platform
- instant visibility
- identify the root cause of problems that affect business productivity
- access the App anywhere and anytime
- log in from multiple devices
- intuitive dashboard
- approach issues dynamically
- data security
- cloud-based
- automated responses
- save time and money
- data for reporting and analytics
